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Tel: 07709490738

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Mars 13 October 2005
NGC 7048 Planetary Nebula
IC1396 Nebula
M57 Ring Nebula


UKAI - click to visit the best astronomy forum on the net

 

Payments and Postage...

Payment Methods.

Astronomiser will accept orders from within the EU by any of the following methods:

Online.

Please add items to the cart and then use the checkout button when you are finished. Our payment system is operated by PayPal and can accept payment by any major Credit or Debit Card and also by PayPal.

By Telephone.

Please call 07709490738 to place your order. We can discuss your requirements with you and recommend products to you. We can accept telephone payments by any major Credit or Debit card or can send you an online PayPal invoice for your purchases for payment via PayPal.

By Post.

If you wish to order by post, then please send a cheque in GBP made out to Andy Ellis to the address on our contact page. As a minimum you should include the following:

  • Name
  • Address
  • Contact telephone number and/ or email address
  • A complete list of the products you are ordering including the description of the product, the products code and price

Please note, you should add postage to the total amount of your order at the following rates:

  • For orders totalling under £10, please add £2.50.
  • For orders totalling between £10 and £25, please add £3.70.
  • For orders over £25, please add £5.
  • Orders over £80 are postage free.

If you are ordering from outside of the EU then please contact us by email or telephone to place your order.

Order Confirmation.

If you place your order using our online payments system, then an email is automatically generated. This will detail your order and the payment you have made. If you do not receive an email but believe that you have made a payment, please contact us and we will confirm that your order has been placed and payment taken. Please see our contact page for full contact information.

If you place your order by telephone, then your receipt will be included in the delivery of your goods.

Astronomiser reserves the right to refuse any order.

Despatch and Postal Services.

If you have ordered online, then we will confirm despatch of goods to the email address you have supplied to our payments system. Please ensure that the email address you have used is correct.

If you order by telephone, we will estimate a despatch time to you at the time of ordering. If the actual despatch of goods is going to differ from this by more than 1 working day, we will contact you.

Goods are normally despatched within 7 working days of the placement of your order. Any delay beyond this will be detailed to you either by telephone or email. The majority of orders are despatched within 72 hours. Some items for sale on our website may have specific delays - these will be detailed in the item's description and are an exception to the above.

Astronomiser may use any of the following services to send your goods:

Goods shipped to UK addresses:

For items valued at under £100, we will use Royal Mail 1st Class. Items sent by this method will normally arrive within 2 to 3 days.

For items over £100, we will use Royal Mail Special Delivery. Items sent by this method are guaranteed to arrive the next working day before 1pm and will be fully insured. You must ensure that you are available to sign for goods delivered by this method.

For items over 2Kg in weight, we will use a courier service. Service levels vary but we will generally use a 48hr service where available and will fully insure your items, again subject to the availability of an appropriate service.

Goods shipped to EU addresses:

For items valued at under £100, we will use Royal Mail Airmail. Items sent by this method will normally arrive within 10 working days.

For items over £100, we will use the Royal Mailís International Signed For service. Items sent by this method require a signature on receipt and will be fully insured. Delivery times vary, but it is expected that items will arrive within 10 working days.

For items over 2Kg in weight, we will use a courier service. Service levels vary but we will generally use a 48hr service where available and will fully insure your items, again subject to the availability of an appropriate service.

Goods shipped outside of the EU:

Please contact us and we will discuss postal options when you place your order.

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